Live in production

The out-of-hours line
that answers itself.

BlockFlow is management software for UK block managers — with an AI voice agent that answers emergency calls after hours, decides if they're real, raises the ticket and alerts the on-call contractor. No human required.

app.blockflow.uk
4Buildings
12Leaseholders
4Open tickets
£13,905Arrears
Recent tickets
EMG-482913Kensington CourtEmergency
QT-2026-0042Riverside WharfOverdue
QT-2026-0043Kensington CourtResponded

See it work

A real call, a real ticket, a real alert.

The job today

A burst pipe at 2am shouldn't need a person to pick up.

Block managers pay overnight call services hundreds of pounds a month just to take a message. Contractors go silent on quotes. Arrears pile up in a spreadsheet. Every one of these is a job someone does by hand, every single day.

How it works

Three things it does on its own.

Incoming — out of hours
“There's water pouring through my ceiling in flat 5B, Kensington Court.”
AI Emergency confirmed · plumbing
Ticket EMG-482913 raised · Dave Mitchell alerted

Out-of-hours voice triage

An AI agent answers the emergency line, works out whether it's a genuine emergency, raises the ticket and alerts the on-call contractor — all before anyone wakes up.

Quote requested
Chased by email
Chased again — no reply
48h — escalated: SMS + urgent email

Automated contractor chasing

Requests a quote, chases by email, and escalates to SMS and an urgent email after 48 hours of silence. It stops when the contractor replies.

Riverside Wharf · 6 leaseholders
“Lift repair booked for Thursday 9am. Access via the rear stairwell.”
Email sent ×6SMS sent ×6

Leaseholder live updates

When a job is booked, notify every affected resident of a building by email and SMS in a single click. No more one-by-one.

24/7Emergency line answered, out of hours
48hThen it escalates the chase itself
1 clickTo update every leaseholder in a block
The price of the nearest competitor

Also included

The whole back office, not just the clever bits.

Buildings & leaseholders Service charges Arrears tracking Contractor invoices Insurance claims Ticket timelines

See it answer a real call.

A two-minute demo: a live emergency call creating a real ticket and firing a real alert. Built for UK block-management firms.

Data hosted in the EU